In order to process a return or an exchange, please contact us for a return authorization.

We accept returns and exchanges within 14 DAYS of delivery. The returned items must be received in new, unused condition.

HALF REFUND

If you want to return the product for a valid reason like if you are not satisfied with the quality / if the product does not match the description as shown in the ad, then we can offer you half refund and you can keep the product.

RETURNS & EXCHANGES 

We offer easy returns & exchanges on all orders. To return an item, please contact us and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item. 

REFUNDS 

Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at info.olivebee@gmail.com

INVALID REASONS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at OLIVEBEE The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

CANCELLATIONS 

In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.

Email: support@jollyvalley.in

 [ 24x7 ]

Working Operations Hours : Monday-Saturday (10 am-6 pm)

If You Got Any Questions, Please Do Not Hesitate To Send Us A Message

If this is regarding your order, please mention your Order ID or Phone number used while ordering.

IS SHIPPING FREE?

Yes, Shipping is FREE all over India.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-8 days for your order to arrive.

CAN I TRACK MY ORDER?

YES, you will receive the AWB number (within 1 - 2 days) once you place an order. You can track your order on our Tracking Page with the help of the AWB number.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck somewhere, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Email: support@jollyvalley.in

 [ 24x7 ]